Tradeltop FAQ
This is the complete public FAQ for customers and Trade Companies. Audience pages keep shorter FAQs, while this page covers credits, lead unlocks, verification, privacy, AI, and app entry points.
Customers
Customer questions
Customers can use Tradeltop to prepare and send clearer job briefs, choose suitable local companies, and keep job communication together.
Customers
Customer questions
Customers can use Tradeltop to prepare and send clearer job briefs, choose suitable local companies, and keep job communication together.
Is Tradeltop free for customers?
Yes. Customers can post jobs for free and have no obligation to hire anyone.
Where do customers post jobs?
Customers create an account or log in at app.tradeltop.com, then use the product app to describe the job, add photos, choose suitable companies, and manage messages and quotes.
Do customers have to hire anyone?
No. Posting a job is free, and customers decide whether to request or accept a quote and whether to proceed with a Trade Company.
Who receives a customer job?
Tradeltop helps identify suitable local companies, and the customer chooses which companies receive the job where that selection flow is available.
When are customer contact details shared?
A Trade Company may receive the customer's phone number, email address, and in-app messaging access after successfully using Credits to unlock that specific Job Lead. The customer's full street address is not shared through a Lead unlock unless the customer chooses to share it.
What should customers check before hiring?
Customers should check suitability, ABNs, licences, insurance, qualifications, references, reviews, quote terms, contract terms, warranties, deposits, permits, approvals, certificates, and safety requirements where relevant.
Trade Companies
Trade company questions
Trade Companies can create profiles, set service areas, manage availability, and review matched leads before spending Credits.
Do tradies pay monthly?
No. Tradeltop does not offer monthly subscriptions, minimum contract terms, auto-renewals, or early termination fees at launch. Trade Companies buy Credit packs and use Credits for eligible paid features.
Where do tradies sign up?
Trade Companies sign up at app.tradeltop.com/auth/signup?userType=tradie and returning users log in at app.tradeltop.com/login.
Can a Trade Company pause leads or control service areas?
Yes. Trade Companies can set service areas, service radii, service categories, availability, working hours, and unavailable periods where supported by the app.
Can Trade Companies review leads before spending Credits?
Yes. Trade Companies can review available lead details and the Credit cost before deciding whether to unlock the Lead.
Will every Trade Company receive leads?
No. Lead availability depends on customer demand, trade categories, service areas, availability settings, account status, timing, location, and matching results.
Pricing and Credits
Pricing and credit questions
Customers post jobs free. Trade Companies buy Credit packs and use Credits for eligible paid features such as Lead unlocks.
How do Credits work?
Credits are prepaid Tradeltop account credits that Trade Companies may use to unlock eligible Leads or other eligible paid Platform features. Credits are not cash and cannot be used outside Tradeltop.
Do Credits expire?
Credits do not expire.
Is one Credit always one Lead?
No. One Credit does not necessarily equal one Lead. The number of Credits required to unlock a Lead may vary and may change over time.
When is the Credit cost shown?
Tradeltop shows the Credit cost before a Trade Company unlocks a Lead.
When are Credits charged for a Lead unlock?
Credits are only charged when the contact purchase is successfully completed and customer contact details are made available. If the purchase is blocked or the company does not have enough Credits, contact details are not revealed.
Lead unlocks
Lead unlock questions
Lead unlocks may reveal customer contact details for a specific Job Lead, but they are non-exclusive and do not guarantee work.
Does unlocking a Lead guarantee the job?
No. Unlocking a Lead does not guarantee customer response, quote acceptance, work, revenue, profit, accurate details, legal ability to proceed, or recovery of the Credit value used.
What contact details can a Trade Company see after unlocking a Lead?
After unlocking a Lead, a Trade Company may receive access to the customer's phone number, email address, and in-app messaging for that Job.
Is a Lead unlock exclusive?
No. Purchasing a Job Lead does not give a Trade Company ownership of the Lead or an exclusive right to contact the customer.
How many Trade Companies may unlock the same Lead?
Up to three Trade Companies may have active purchase windows for the same Job Lead at one time. Each active response window lasts 72 hours from successful purchase.
Does a Trade Company get the customer's full street address?
Not through a Lead unlock unless the customer chooses to share it. Trade Companies see state, city, suburb, and postcode unless the customer chooses to share more.
What is the 72-hour active response window?
Each contact purchase has a 72-hour active response window. During that window, the purchase counts toward the limit of three active Trade Companies for that Job Lead.
Trust and verification
Trust and verification questions
Tradeltop helps with account and workflow signals, but users still need to check suitability, credentials, and work terms.
Does Tradeltop verify tradies?
Tradeltop verifies email address access where supported. At launch, other than email verification, Trade Companies may submit ABN, licence, insurance, and credential information, but Tradeltop does not verify that an ABN belongs to the Trade Company and does not verify insurance, trade licences, or other credentials unless expressly stated.
What should customers check before hiring?
Customers should check whether the Trade Company is suitable, licensed, insured, qualified, available, and legally permitted for the job, and should review quote terms, contracts, warranties, deposits, permits, approvals, and certificates where relevant.
What does Tradeltop not guarantee?
Tradeltop does not guarantee Trade Company availability, suitability, licensing, insurance, qualification, legal permission, customer response, quote acceptance, work completion, revenue, profit, or the outcome of trade work unless a specific verified status is expressly stated.
Privacy and AI
Privacy and AI questions
Tradeltop uses AI-assisted features for job preparation, matching, profile drafting, and platform operation, with important limits.
Does Tradeltop use personal information to train AI models?
No. Tradeltop does not use Customer or Trade Company personal information to train AI models.
What are AI-assisted outputs used for?
AI-assisted features may support job preparation, trade suggestions, follow-up questions, job summaries, matching, optional Trade Company bio drafting, platform operation, safety, security, and support purposes described in the Privacy Policy.
Are AI outputs professional advice?
No. AI-assisted outputs are general assistance only and are not professional, building, engineering, legal, financial, safety, or suitability advice. Users should review outputs before relying on them.
Can AI providers process information for these features?
AI providers and infrastructure providers may process the information needed to provide the described AI-assisted features and related platform operation, safety, security, and support.
Where to use the app
Use tradeltop.com to learn and app.tradeltop.com to do the work.
The marketing site explains Tradeltop. The product app is where customers and Trade Companies create accounts, log in, post jobs, review leads, message, quote, and manage profiles.